Customer Account Specialist at Wichita

Job Description

Customer Account Specialist

INVISTA is seeking a Customer Account Specialist to join our Engineering Polymers and Polymer businesses. The successful candidate will be responsible in interfacing with active accounts in areas of forecast management, order management, and order fulfillment. The individual will also interact actively across many internal INVISTA capabilities to ensure a high level of customer satisfaction.

Responsibilities Include:

• Proactively identify and lead opportunities to improve customer service and increase sales.
  
• Provide efficient and effective customer service regarding; order fulfillment, invoicing, shipments, import/export transactions, and internal/external communication.
  
• Function as primary contact for accounts with expectation to prevent and/or resolve customer issues; interfacing with all internal capabilities from logistics, to production planning, to sales and marketing to drive customer satisfaction.
  
• Build strong relationships across customers, logistic carriers, and production personnel to ensure coordination of all material movements and activities required.
  
• Maintain key forecast and order status changes to ensure clear internal communication of all customer requirements.
  
• Collaborate with other INVISTA business units and capabilities to drive improvement in customer service processes utilizing SAP best in class order to cash methods.
  
• Ensure that all activities are carried out in a fully compliant manner in consideration of regulatory requirements and INVISTAs expectations. This includes various country registrations (such as TSCA and REACH), denied party screening, packaging, labeling and paperwork requirements.
  
• Set-up and maintain accurate customer data/profiles in SAP.
  
• Interact with the credit and tax team to ensure compliance with all fiscal policies.
  

In all areas of responsibilities candidates must have:

• Strong oral and written communication skills.
  
• Initiative to work with a sense of urgency and deliver results.
  
• Ability to work effectively with others and excel in a team setting.
  
• Ability to work independently and demonstrate good decision making.
  

Experience and Skills Required:

• Bachelors degree in Business, Marketing or related field of study or a minimum of 5 years direct work experience building and sustaining productive customer relationships through business cycles.
  
• Experience utilizing analytical capabilities including; understanding and organizing large data files and quickly identifying key profitability drivers.
  
• Experience with economic analysis concepts and application for decision making.
  
• Experience in MS Office Software (Excel- pivot tables, formulas, data analysis and spreadsheet creation/editing, Word - document creation/editing, and PowerPoint -presentation creation/editing).
  
• Ability to travel 10-15% including overnight travel.
  

Experience and Skills Preferred:

• Experience with SAP R3 (Version 6.0).
  
• Experience with SAP Sales to Cash Module.
  
• Experience in international trade (import/export) activity in the chemical industry.
  
• Experience with supply chain and inventory management tools and concepts.
  
• Demonstrated progressive responsibility in supply chain and order fulfillment.
  

Company Profile

INVISTA is a subsidiary of Koch Industries, Inc., one of the worlds largest privately-held companies. Koch companies employ about 60,000 people and have a presence in nearly 60 countries.

INVISTA is among the worlds largest integrated producers of polymers and fibers, primarily for nylon, spandex and polyester applications. With a business presence in more than 20 countries, INVISTA delivers exceptional value for its customers through market insights, technology innovations and a powerful portfolio of global trademarks including LYCRA fiber, COOLMAX fabric, CORDURA fabric, STAINMASTER carpet, and ANTRON carpet fiber. INVISTAs businesses include Apparel, Intermediates, Performance Surfaces & Materials, and Performance Technologies. You may not realize it, but INVISTAs products play a role in nearly every aspect of your life. For example, INVISTA fibers may be in your carpet, clothing or bedding--and INVISTA polymers may be in your car, food packaging or camping gear. We transform daily life through innovations that create long-term value for our customers and society. You can be a part of the difference by joining the INVISTA team.

Salary and benefits commensurate with experience.

We are an equal opportunity employer. M/F/D/V

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

Job Requirements

.

Country: USA, State: Kansas, City: Wichita, Company: Invista.