Baby Furniture Sales Team Member at Overland Park

Job Description

Job Summary

The Baby Furniture Sales Team Member is responsible for consistently delivering superior shopping experiences for BabiesRUs Guests. In this position, team members will be responsible for greeting and engaging Guests to determine the type of Guest they are assisting: a first time expectant parent creating a registry, a returning registrant, or a gift giver purchasing items.
Team members who work in the Baby Furniture department must ensure that they ask questions in order to determine the appropriate products to demonstrate and recommend, so that our Guests leave the store confident, excited and happy with the selections they made. Team Members will also be responsible for promoting and selling our service programs such as: Buyer Protection Plans, the RUs Credit Card, Rewards RUs Loyalty program, VIB (Very Important Baby), and seminar/events available at the store.
The ultimate goal of this role is to create an emotional connection with every person involved with the arrival of a new baby and create a Guest for life.

Responsibilities:

Demonstrate the use of selling skills by becoming familiar with all of the product offerings:

oTo assist the Guest with product choices and suggest add-on items to increase items per transaction and average sale as well as Buyer Protection Plan, Loyalty, Instant Credit, and Very Important Baby programs.
oTo ask open-ended and fact finding questions to determine the right product needs for a Guest.
oTo use acquired knowledge to add-on additional merchandise to the original sale.
oTo deliver supreme service using the STAR model with all of our Guests, Every Day, Every Time.

Utilize strong Communication skills verbal, non-verbal and display active listening to assist Guests in making their purchases
Learn safety requirements for all Furniture products and communicate them to Guests
Use Make the Sale concepts to ensure that we are meeting the Guest needs
Drive sales in Furniture department by achieving set goals
Resolve problems and guest issues rapidly
Assist multiple Guests and provide excellent guest service
Work together with peers and ensure all our Guests needs are met and exceeded
Excellent follow up skills
Communicate out of stock and other Guest impacting issues to Supervisor immediately
Ensure that all displays are in working order for the Guests to demo and that the area is neat and shoppable at all times
Utilize specific technology in department - GFS (Guest Fulfillment Services) to look up merchandise, etc.
Responsible for working aged GFS

Job Requirements

Specific Qualifications:

• Previous experience in a sales driven retail environment
• Strong guest service skills
• Must possess a high degree of interpersonal skills with an outgoing, friendly, pleasant personality that represents the RUs brand
• Excellent follow up skills
• Utilize strong communication skills verbal, non-verbal and display active listening to assist Guests in making their selections
• Ability to lift and carry merchandise weighing up to 40 pounds and to climb/descend ladders
• Multi-lingual speaking a plus, but not required

**Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in ToysRUs, Inc.!

Country: USA, State: Kansas, City: Overland Park, Company: Toys "R" Us, Inc.