Retail Store Manager - Kiosk at Topeka

Job Description

Wireless Lifestyle is proud to be one of the largest Sprint Preferred Retailers in the nation, retail locations operating in California, Illinois, Idaho, Kansas, Oregon, and Missouri. Our Home Office is located in Overland Park, Kansas. Wireless Lifestyle stores offer GREAT phones, rate plans and pricing. ALL of our stores are dedicated to providing the BEST customer experience in the wireless industry.

ABOUT US:

Since 2004, Wireless Lifestyle is proud to be one of the nations largest Preferred Retailers of Sprint providing customers with superior customer service. Currently we operate over 145 locations in KS, MO, IL, CA, OR and ID and expanding. Wireless Lifestyle is a fast growing company that embraces a culture of teamwork. Our sales associates are Customer Focused and have a passion to win!

To learn more about Wireless Lifestyle, click here: http://wlintranet.com/videos/recruiting

JOB DESCRIPTION:

If you are looking for an extraordinary opportunity to be a high-performing sales leader and are passionate about providing exceptional customer service, Wireless Lifestyle may be the right place for you to start your career.

SUMMARY:

The Store Manager is responsible for total leadership and management of a retail store location. They will lead their sales team in the overall guest experience by providing superior customer service to new and existing customers through listening to their individual needs. The Retail Store Manager will lead the sales team to success and motivate the group to learn, grow, and build exciting careers.

DUTIES AND RESPONSIBILITIES:

• Oversee and maintain the integrity of store operating procedures to include: opening, closing, inventory, point of sale paperwork/record keeping, cash management, maintaining store standards/appearance in merchandising, backroom, restrooms and work area.
• 
  Coach and develop a winning sales team of Sales Associates and Assistant Store Managers.
• Establish and exceed organizational performance and individual performance goals.
• Maximize the customer experience by "solving the whole problem".
  Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the retail store location.
• Assist in recruiting and hiring outstanding talent for the organization.
• 
  Meet sales goals and maintain high customer service scores.
  Provide answers to customer inquiries concerning billing processes, roaming, service upgrades and other general service related issues.
• Assist and support store associates in all aspects of sales and customer service.
• Troubleshoot, diagnose, repair and process transactions for Service & Repair customers. Some locations may require ASC certification.

KNOWLEDGE AND SKILLS:

• 1 year of management experience in retail or another environment with strongcustomer and sales focus.
• Excellent organizational and problem solving skills
• Excellent interpersonal skills
• Professionalism
• Strong verbal communication skills
• Energetic and positive attitude
• Availability in flexible scheduling; reliable transportation
• Knowledge of wireless communication preferred
• Basic computer skills
• Bilingual in Spanish and English a plus

EDUCATION / EXPERIENCE:

• High school diploma or GED
• 2 year college degree preferred

PHYSICALDEMANDS:

Must be able to stand for long periods of time (up to 9 hours) on the sales floor

Must be able to move and/or lift up to 25 pounds

BENEFITS:

A competitive base pay and commission structure

Product and Sales training designed to help you be successful

Paid vacation and sick time

Health, dental and vision insurance

401-k Plan with a company match

Holiday pay

Discounted phone service

Great advancement opportunities

Our Mission Statement:To provide the best customer experience in the wireless industry

Our Core Values :Integrity Customer Focus Exceeding Expectations Growth Respect Optimism Wireless Lifestyle conducts criminal background checks on all candidates.All candidates must be eligible to work in the U.S.

Wireless Lifestyle is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or other legally protected status.

Job Requirements

• Must be 18 years or older
• High School Diploma or GED
• Must be able to work 40 hours/wk - Open/Close and Weekends

Country: USA, State: Kansas, City: Topeka, Company: Wireless Lifestyle.