Collector - Payment Solutions - Full Time Job at Lenexa

Job Description

Our Payment Solutions Associates are self-motivated, reliable negotiation experts who care for our customers as well as our company. They are responsible for contacting our customers who are between one and six months past due on their credit card accounts and securing payment arrangements.

As a critical and essential part of their job, associates must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on a file of delinquent accounts. Payment arrangements are achieved through a combination of manual dialing, skip tracing, and automated dialer work.

These individuals are responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current. They are required to meet established goals including balances saved, pay-by-phones collected and call quality. Associates are eligible to earn incentive based on excellent job performance.

In addition, our associates must maintain adherence to the law and outstanding attendance at all times.

Schedule Requirements:
Full time 40 hour work week, 1 late night until 9PM, 1 late night until 10PM to start, also 24 hours of weekend hours per month required. Flexible schedules based on performance.

***Alliance Data pays an additional $1 per hour Shift Differential for any hours worked after 5PM weekly and any hours worked on the weekend for selected phone based positions. (*Minimum of 30 minutes must be worked during these times to receive Shift Differential.)

Qualifications
* Ability to work in a fast paced environment where changes to procedures are common
* Previous collections and/or sales experience
* Excellent verbal communication and negotiation skills
* Ability to communicate in a respectful and assertive manner
* Ability to multi-task and prioritize while speaking with customers
* Proven decision making ability
* Stable work history
* Basic reading and math skills
* Good organizational skills
* Proficient in MS Windows/Outlook; ability to type 25 words per minute
* Ability to input and interpret data
* Call center experience preferred
* *This is a call center position. It is imperative that you be comfortable sitting for most of an 8 hours shift.

Compensation and Benefits
Alliance Data offers a competitive salary, a comprehensive selection benefit options including 401(k) and employee stock purchase plan.

*Associates who work 30 hours or more per week are eligible for benefits including health, tuition reimbursement, back-up dependent care, career enrichment and online learning programs.

Conditions of Employment
All job offers are contingent upon successful completion of background checks.

About Our Team

As part of the Alliance Data team, youll be working in a fast-paced servicing environment as the eyes and ears for our clients. You will be an extension of their brand and will be key in providing a positive experience for their customers. We provide a team environment with your own work space where youll be performing a variety of call center customer service or collection tasks. Taking inbound calls from customers and stores to respond to their questions and concerns will be an important part of your role. Additionally, youll be making outbound calls to customers to gather account information or resolve their past due situation. When you work hard we take notice and offer rewards based on performance. With Alliance Data you will have the opportunity to grow and perform.

Job Requirements

 
Country: USA, State: Kansas, City: Lenexa, Company: Alliance Data.