Client Services Manager at Kansas

Job Description

Client Services Manager

Healthstat operates over 300 clinics nationwide and is the industry leader in offering healthcare solutions to employers. Our solutions include on-site medical care, health-risk assessments, wellness training and nutrition, delivered by dedicated healthcare professionals. Companies implementing the Healthstat model enjoy an ROI of 2:4:1 or higher reducing medical trends and saving millions of dollars along the way.

Healthstat, Inc. is looking for a Client Services Manager to provide support for Healthstat client base (Employers and Clinic Providers) in order to maintain strong, on-going, long-term relationships.

Position Location: Midwest

Essential Functions

• Implement Healthstat program with a new client, including:
  • Coordination of employee communication and education with client and other Healthstat employees
  • Coordination of health risk assessment with director of health assessments
  • Coordination of clinic set up including inspection of location to assure it fits Healthstats specification and needs
  • Clinic provider introduction to the client
• Distribution of various health risk and utilization reports to clients
• Serve as the main point of contact for clients
• Independently establish and maintain assigned client relationships and provide a high level of customer service
• Responsible for taking care of assigned client needs, including following up with client requests
• Coordinate activities of data gathering, information distribution and ongoing administration of the clients account
• Visit clients/client sites on a regular basis
• Serve as a health assessment specialist periodically
• Plan and deliver improvement programs for clients
• Perform other duties as assigned or required

Essential Physical Demands

• Ability to sit at desk in office location each normal work day
• Ability to us personal computer
• Ability to communicate clearly and work effectively in person and by telephone
• Ability to drive to and from client and vendor sites and travel away from home for several days at a time
• Ability to travel commercially by common carrier
• Ability to lift and pull 25 lbs.
• Ability to work well in a pressure environment

Essential Environmental Demands

• Ability to work in climate-controlled office environment
• Ability to conduct client meetings, on occasion, in a variety of environments

Job Requirements

• Bachelors degree from an accredited institution or Equivalent Work Experience
• Previous experience in on-site wellness, benefits or account management is a plus
• Proficiency in use of Microsoft Office products
• Demonstrates competence in multi-tasking
• Experienced in developing and delivering presentations
• Possesses a high energy personal style and aptitude for process oriented thinking
• Possesses strong oral and written communication skills
• Possesses excellent organizational skills and works with attention to detail
• Ability to work well in a fast passed environment, while managing multiple priorities and meeting deadlines
• Ability to be self-directed and work independently yet still be a team player
• Ability to perform services for the client with tenacious follow up

Country: USA, State: Kansas, City: Kansas, Company: Healthstat, Inc..