Field Service Specialist at Wichita

Job Description

Field Service Specialist-WIC02472

Description

At Bombardier, our employees work together to evolve mobility worldwideone good idea at a time. If you have a good idea, well provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

Based in Wichita, Kansas and reporting to the Supervisor, SmartFix Plus & New Programs, this position is a New Programs Focal for the Learjet 85 aircraft.

In your role, you will:

- Review SFP troubleshooting requirements and procedures to ensure they meet Customer Response Team (CRT) requirements to support AOG and Field Requirements.
- Develop and maintain knowledge of product improvements, service bulletins and other related information.
- Capture Flight Test information needed for CRT In Service use.
- Develop training plan to ensure Customer Response Team (CRT) is prepared to support our customers at EIS.
- Support Flight Test Program and help develop the role of the Field Service Specialist during the Flight Test Phase.
- Work with Engineering to develop and execute strategies to reduce No-Fault Found (NFF), Mean Time between Unscheduled Removal (MTBUR), and Mean Time Between Failure (MTBF).
- Use computer to create documents, as well as use computer and applications to diagnose aircraft problems; use computers to diagnose software issues with aircraft and cabin completion items.
- Tracks and maintains a CRT Master Schedule and Task List throughout the program
- Regularly uses online Bombardier databases, manuals, bulletins, advisories and other web based tools.
- Operate, troubleshoot, and maintain a variety of computerized and non-computerized machines and equipment in order to provide efficient service to the group.
- Develop processes to better support customers at EIS.
- Develop an Entry Into Service (EIS) Plan to ensure the CRT is prepared for EIS.

Qualifications

As our ideal candidate, you will have the following:

- Must have seven (7) years of experience in aviation or aviation related field.
- Must possess excellent troubleshooting and problem solving skills
- Must have excellent English communication skills, written and spoken.
- Must be proficient with Microsoft office.
- Must possess the ability to work with minimum supervision, be a team player and have project organization skills.
- A strong, comprehensive knowledge of planning projects is preferred.
- Engineering background is preferred.
- Prefer candidate with comprehensive knowledge of aircraft systems and familiarity with avionics systems.
- Some travel, up to 20%, will be required.
- A flexible work schedule may be required at times to support program needs

Bombardier is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. We thank all applicants for their interest; however, only those under consideration will be contacted. Please continue to watch our website and apply for additional positions that you are qualified for and may be of interest to you. Join us at careers.bombardier.com

Your ideas move people.

CB1

Job: Technical/Customer Support
Primary Location: US-KS-Wichita

Zip Code US 67209
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting: 09.10.2013, 12:28:43 PM

Job Requirements

 
Country: USA, State: Kansas, City: Wichita, Company: Bombardier.