Front Office Coordinator at Shawnee

Job Description

Principal Accountabilities of the Position

To answer telephones, greet visitors, administer skills evaluations, monitor office appearance, and participate in achieving the overall goals of the office.

Role of the Front Office Coordinator

The Front Office Coordinator is generally the first contact that any person visiting an office has and, in most cases, is the foundation upon which the person’s overall impression of our Company is based. It is the Front Office Coordinator’s responsibility to answer telephones, greet visitors and applicants, administer employment forms, administer skills evaluations, monitor the office’s appearance, and participate in achieving the overall goals of the office.

The telephone is the lifeline of any business. Therefore, the person responsible for answering the telephone in our office plays an important role in the success or failure of the office.

As with all other staff members, the Front Office Coordinator should refrain from unprofessional conduct that could reflect poorly on the organization. Any comments or criticisms about applicants, complaints about office policy, or comments about other employees should be made in private and to the appropriate supervisor.

Essential Functions
Receives and Processes Inbound Telephone Communications

• Answers the telephone in a prompt and courteous manner.

• Determines nature of caller’s business and directs the call to appropriate person.

• Records accurate and complete telephone messages and promptly relays them to the intended person

• Greets and Processes All Applicants and Visitors

• Greets and welcomes all visitors and applicants in a consistently friendly and professional manner.

• Determines nature of the individual’s visit and advises appropriate person.

• Dispenses employment application and other relevant documents to applicants.

• Directs applicant flow within the office and maintains appropriate documentation.

• Administers skills evaluations and reviews for completion, providing instruction and encouragement.

• Provides answers to routine inquiries as appropriate.

• Maintains confidentiality of all processed documents.

• Provides Office Clerical Support

• Types correspondence and other materials.

• Enters personal data from Employment Application into applicant’s computer record.

• Prepares mailings and updates mailing lists.

• Files inactive job orders, applications, and other documents.

• Maintains files, records, and reports as directed.

• Collects time cards and distributes paychecks.

Other Duties

• Ensures the adequacy of all forms.

• Maintains an orderly office appearance.

• Performs other related duties as necessary and assigned.

Supervisor Responsibility

This position has no supervisory responsibility.

Working Conditions and Physical Requirements

• All activities are conducted within a typical, well-lit, environmentally controlled office setting.

• Must be able to work effectively under the daily stress of multiple, time-sensitive activities.

Job Requirements

Minimum Education

High school diploma, general equivalency diploma (GED), or equivalent combination of education and experience.

Knowledge and Skills

• Must have the ability to read and comprehend various employment-related documents and materials.

• Must have the ability to perform the basic math functions of addition, subtraction, multiplication, and division.

• Must have basic computer skills and the ability to operate accurately and quickly the telephone system, fax machines, and other standard office equipment.

• Must be able to work with a wide range of personalities in a courteous, effective, and professional manner.

• Must be able to work with minimal supervision.

• May be required to learn message relay services for the hearing impaired.

• Would prefer that candidate that is bilingual.

Hours will be: Monday-Friday from 10am-6pm with a 1 hour lunch.

Country: USA, State: Kansas, City: Shawnee, Company: Express Employment Professionals.