Medical Support Assistant (Behavioral Health) at Wichita

JOB SUMMARY:

Vacancy Identification Number (VIN) 914327

OUR MISSION: To fulfill President Lincolns promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are Americas Veterans.  

The Robert J. Dole VA Medical Center, Wichita, KS has an opening for a full time medical support assistant in Behavioral Health Service.  

 

Salary range:  GS 3: $24,933 - $32,412/annum

  GS 4: $27,990 - $36,384/annum

 GS 5: $31,315 - $40,706/annum

Note:  The full performance level of this vacancy is GS 5.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS 3 to GS 5.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.
Tour of Duty:  Varies and includes nights and weekends.

FLSA Status:  non-exempt

Bargaining Unit:  covered

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Relocation Expenses: Relocation expenses are NOT authorized for this position.

KEY REQUIREMENTS

• Must pass pre-employment examination
• Must be proficient in written and spoken English
• Designated and-or Random Drug Testing required
• Background and-or Security Investigation required

DUTIES:Back to top

Duties include but are not limited to: providing administrative support for Behavioral Health Service which consists of the Mental Health Clinic, Ancillary Services, Recovery Services, Therapy Services and Operations.  The incumbent is responsible to the Operations Manager and/or Associate Chief of Staff, Behavioral Health for providing advisory and technical assistance to veterans and beneficiaries who come to the service seeking mental health care, experiencing problems or requesting information.  Obtains, enters and monitors the electronic activity regarding insurance and income information, advises staff in a variety of matters concerning veterans insurance coverage for billing purposes, schedules appointments and consults and takes telephone calls. 

QUALIFICATIONS REQUIRED:Back to top

PREFERRED EXPERIENCE:  Knowledge of medical terminology, experience in working in a healthcare setting with receptionist duties. 

BASIC REQUIREMENTS:  

Citizenship. Citizenof the United States. (Non-citizens may be appointed when it is not possible torecruit qualified citizens in accordance with VA Handbook 5005, part II,chapter 3, section A, paragraph 3g.)

Experience and Education

(1) Experience. Sixmonths experience of clerical, office or other work that indicates the abilityto acquire the particular knowledge and skills needed to perform the duties ofthe position; or

(2) Education. One yearabove high school; or

(3) Experience/EducationCombination. Equivalent combination of experience and education arequalifying for entry level for which both education and experience areacceptable.

Certification. Nonerequired.

Physical Requirements. SeeVA Directive and Handbook 5019.

English LanguageProficiency. MSAs must be proficient in spoken and written English inaccordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

GRADE REQUIREMENTS:

(1) GS-3 MSA (Entry Level)

(a) Experience or Education.None beyond the basic requirements.

(b) Assignment. This isan entry level MSA position. It is expected that MSAs receive guidance frommore experienced staff members and require frequent and direct supervision.

(2) GS-4 MSA (DevelopmentalLevel)

(a) Experience or Education.One year of experience in clerical or office work that indicates theability to acquire the particular knowledge and skills needed to perform theduties of the position or two years of education above high school.

(b) Assignment. This isa developmental level MSA position.

(c) Demonstrated Knowledge,Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to meet, communicateand interact with individuals from varying backgrounds and other health careteam members in a courteous and helpful manner in order to complete jobassignments.

2. Ability to use various typesof office automation equipment and software.

3. Ability to set up, organize,and maintain record systems.

(3) GS-5 MSA (FullPerformance Level)

(a) Experience or Education.One year of experience equivalent to the next lower grade level or 4 yearsof education above high school.

(b) Assignment. This isthe full performance level for MSAs. At this level, the MSA performs a fullrange of duties. The MSA is responsible for scheduling appointments, includinginterpreting and verifying provider orders in accordance with VHA nationalscheduling guidelines. Assignments at this level include, but are not limitedto: scheduling, canceling, re-scheduling patient’s appointments and/orconsults; entering no-show information; monitoring the electronic wait list;preparing for clinic visits; monitoring both inpatient and outpatientappointments for areas of responsibility; ensuring encounter forms arecompleted in order to obtain appropriate workload credit; verifying andupdating demographics and insurance information; processing all emergency and non-emergencytransfers to other VA facilities or private hospitals; performing basiceligibility, co-pays and preauthorization requirements for specific coverage(i.e., TRICARE, sharing agreements, etc.).

(c) Demonstrated Knowledge,Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to operatecomputerized programs and databases in order to enter, modify and retrievesensitive information/data into or from electronic medical records, schedulingsystems and/or reports.

2. Knowledge of basic medicalterminology.

3. Ability to make appointmentsin a clinical setting.

4. Ability to workindependently in the accomplishment of a wide variety of duties, includingsetting priorities and coordinating work.

5. Ability to communicate effectivelyand professionally with employees at varying grade levels.

6.Ability to identify customer’s concerns, perform the tasks required to resolvethe issue accurately and timely, and follow-up as necessary to ensure asatisfactory resolution.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

TO QUALIFY BASED ON EDUCATION, YOU MUST PROVIDE A COPY OF YOUR TRANSCRIPT.

References: VA Qualification Standards (Part II, Appendix G45 of VA Handbook 5005).

PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: Sitting for long periods of time (a couple of hours), bending, stretching, stooping, lifting light loads such as a typewriter or records box.  The incumbent must be able to type and retrieve information from a computer. 

Veterans Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx. Disabled veterans must also provide the documentation showing their percentage of disability. 

 

In order to receive veterans preference, you must provide all the required documentation. 

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.

Country: USA, State: Kansas, City: Wichita, Company: Veterans Affairs, Veterans Health Administration.