MPS Coordinator at Wichita

Job Description

PURPOSE

The MPS Coordinator is to work closely with Sales, Service, and Administration to ensure a heightened level of customer support both pre-sales and post-sales at it relates to the MPS portion of our business.

ESSENTIAL RESPONSIBILITIES

Job Elements

Assist in maintaining customer relations pre and post sales
Handle customer service issues as needed
Identify post-sales opportunities
Monitor and research MPS profitability and processes
Support pre-sales activities (iQ360, mapping, tagging, research)
Configure and Administer FM Audit database
Data Integrity and Syncing with OMD
Meter collection as necessary
Major Account installation and support
Perform other duties as assigned
Maintain a satisfactory attendance record
Work with management in achieving all benchmarks
Ability to communicate well with others
Communicate with management and team leaders regarding all concerns
May require overtime to complete required tasks

DEVELOPMENT OF SKILLS
Understands OMD/MWA service module with regards to primary service and admin functions.
Understands iQ, Global and Xerox policies
Is familiar with all service objectives.
Understands individual customer needs.
Understands all of the company offerings.
Maintains own qualifications. (Monarch, Excel)
Technical Training

Expectations
Perform tasks and administrative functions as follows

? Daily
o Review all supply orders
o Run profitability as requested
o Monitor and maintain FMA

? Weekly

? Monthly
o Tier 1 Account Reviews
o Meter read requests

? Quarterly
o Tier 2 Account Reviews
o Meter read requests

Work Experience

Previous Customer Service experience recommended
Technical / Networking background is a plus
Strong analytic process
Very Organized, able to multitask
Strong computer background (Excel, Monarch etc)
Solutions oriented
Education

High School Diploma or GED

MVP EMPLOYEE BEHAVIORS

HEADSET
Supports teamwork by helping others
Considers customers feelings
Compliments publicly and criticizes privately

ADAPTABILITY
Learns quickly
Understands the need for change

SELF-SUFFICIENCY
Proactively grows skills and knowledge
Displays initiative

JOB EFFECTIVENESS
Avoids procrastination
Attention to detail
Complete Customer Satisfaction

PI64014762

Job Requirements

 
Country: USA, State: Kansas, City: Wichita, Company: ImageQUEST.