Program Analyst at Topeka

JOB SUMMARY:

Vacancy Identification Number (VIN): 931800

Our mission:  To fulfill President Lincolns promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are Americas Veterans.

YOU CAN MAKE A DIFFERENCE

Join the Health Resource Centers team - nationally recognized with a Hero Award for excellence and dedication assisting Americas Veteran Heroes (Heroes helping Heroes). We value trust, respect, commitment, compassion, and excellence. Go to http://www.va.gov/ for more information on the Department of Veterans Affairs

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VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/

Special Employment Consideration:  VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more .

KEY REQUIREMENTS

• You must be a US citizen to apply for this job
• Selectees are subject to fingerprint and background investigation.
• Selectees may be subject to a one-year probationary/trial period.
• More than one selection may be made from this announcement.
• All requirements must be met by the closing date of this announcement.
• Federal employees must meet the necessary time in grade requirements

DUTIES:Back to top

The Program Analyst position is located at the VA Health Resource Center (HRC) in the Customer Experience section. The incumbent serves as the Knowledge Management Base (KB) Editor responsible for providing knowledge based management, scripting, and related services to the HRC call center. Duties include but are not limited to:

• Functions as Subject Matter Expert (SME) on regulatory and procedural requirements on all Health Resource Center programs.
• Advises call center supervisors, seniors, external key staff at VACO and the Health Eligibility Center (HEC) on a broad spectrum of Veteran Health Care regulations.
• Anticipate changes in veteran benefit issues to identify new or modified scripts.
• Develops and administers knowledge based programs and ensures that databases support call center/contact center areas. Compose and develops knowledge-based scripts that are accurate, concise, unambiguous, and easy to read and understand.
• Establishes and maintain working relationships with VHA program officials to ensure KB scripts are accurate and addresses veteran benefits, MCCF, and A/R collections areas.
• Co-chairs and coordinates activities of the knowledge base review board.
• Oversees work of board, facilitates work flow, ensures the knowledge based process meets timeliness standards for script development and manages migration of changes into the production environment.
• Defines KB technical requirements and interfaces and assist with system design software.
• Conducts special studies, prepare briefings and ad hoc reports and other duties as assigned.

 

Work Schedule: Full time Monday - Friday an 8 hour shift between the hours 7:00 am to 7:00 pm as determined by Supervisor.

Position Description Title/PD#: Program Analyst, PD# 003014

 

QUALIFICATIONS REQUIRED:Back to top

To qualify for this position, applicants must meet all the requirements by Friday, August 02, 2013

 

TIME-IN-GRADE RESTRICTION GS-11: Applicants who are current Federal employees and have held a GS grade position any time within the past 52 weeks must meet the time-in-grade requirements (a minimum of 52 weeks in positions no lower than GS-09).

Specialized Experience GS-11 level: Applicants must have at least one (1) year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Examples of specialized experience include:

1) Experience working with knowledge based management functions as it pertains to Veterans Eligibility and Health Care Benefits.

2) Experience interpreting administrative laws, policies, regulations, and precedents applicable to Health-care eligibility, collections, and Health Benefit Programs.

3) Experience planning, organizing, and directing team work.

4) Interpersonal skills in presenting recommendations and negotiating solutions with management.

5) Experience evaluating the effectiveness of Health Care Program goals and objectives. (NOTE: Evidence of specialized experience must be supported by detailed documentation)

or

 Applicants may substitute education for the specialized experience required for the GS-11 level. The education must be at the graduate level in an accredited college or university and equivalent (transcript required): a Ph.D. or doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related (Please submit copies of your transcripts) Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.

 or

Applicants may also combine education and experience to qualify at the GS-11 level. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicants total qualifying experience as a percentage of the experience required for the grade level; then determining the applicants education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-11. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.) A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

 

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPMs web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Physical Requirements for Position: Work is primarily sedentary, although some slight physical effort may be required.

APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website:  http://www.ed.gov/admins/finaid/accred/index.html  All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans Preference: When applying for Federal jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation .

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx .

 

 

HOW YOU WILL BE EVALUATED:

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

 

As a part of the Occupational Questionnaire, you will be rated on your overall knowledge, skills, work experience, and ability to perform the specialized tasks that the position entails. Examples of these competency factors are:

 

1) Experience in  Knowledge Based Development

2) Experience Chairing Editorial Review Boards

3) Experience in System Development

 

Narrative essays may be requested later in the selection process to differentiate between quality levels of eligible, basically qualified applicants.

Country: USA, State: Kansas, City: Topeka, Company: Veterans Affairs, Veterans Health Administration.