Customer Service Associate - Bilingual in Mandarin at Kansas

Overview:

Aboutus:

Sysco is theglobal leader in selling, marketing anddistributing food products to restaurants, healthcare and educational facilities, lodging establishment and othercustomers who prepare meals away from home. Itsfamily of products also includes equipment and supplies for the foodservice and hospitality industries.

The company operates 186 distribution facilities serving approximatley 400,000 customers. Sysco has grown to $37 billion in sales for fiscal year 2010. For more information about Sysco visit the companys Internet home page atwww.sysco.com.

Responsibilities:

• Receives and processes orders in an accurate and timely manner, exceeding customer expectations.
• Respond to customers and Marketing Associate inquires/requests for information concerning orders, deliveries or problems (such as product quality, delivery problems, delivery schedules, or product availability) all in a considerate and professional manner.
• Develops excellent communication and relationships with Marketing Associates and their accounts.
• Acts as secondary contact person for accounts when Marketing Associates are unavailable.
• Assist in training of sales associates of company procedures and policies.
• Give suggestive selling ideas to customers in an effort to increase sales.
• Must be able to multitask and handle multiple incoming lines. Relieve Receptionist Switchboard Operator when needed.
• Demonstrate self-confidence and interpersonal communications skills, excellent telephone voice, manner, and etiquette.
• Must project a professional and positive attitude.
• Operate in a no surprise manner with both external and internal customers.
• Interfaces with Merchandising Department, Company Management, Operations/Transportation with required information to ensure total customer satisfaction.
• Handle MA vacation calls where applicable.
• Handle all pickups, credits, off day requests and when necessary, same day deliveries.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to speak Spanish preferred. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software, Word Processing software and data entry skills.

Additional Information:

Sysco is committed to providing comprehensive retirement and benefits programs, a stock purchase plan, product purchase discounts and much more!

Applicants must be currently authorized to work in the U.S. on a full-time basis without future employment sponsorship.

SyscoKansasis a Tobacco Free Facility!

Sysco is an Equal Opportunity Employer!

EEO/AA Employer

All hiring decisions will be made at the sole discretion of SyscoKansas
Country: USA, State: Kansas, City: Kansas, Company: Sysco Corporation.