Collections Call Center Supervisor Job at Lenexa

Job Title: Collections Call Center SupervisorJob ID: 17429Location: Lenexa,KS, USFull/Part Time:Regular/Temporary: RegularLine of Business:Alliance DataResponsibilitiesGeneral Statement of Duties:Do you want to work in an environment where you can make a difference? Do you enjoy motivating a team of hard working associates? Do you know how to make work fun? If the answer is yes, then come and join our stable, growing company and develop your career as a Collections Call Center Supervisor. Come make a difference and help us create a positive customer experience for hundreds of retail credit card customers of name brand retailers. We are looking for a motivational leader with 2 years of experience leading a team of associates. This team of high performing agents handles customer service or collections calls on private label credit card accounts.Examples of Duties:* Motivate and develop associates with innovative recognition techniques to ensure individual and team performance expectations are met* Provide best in class customer service to internal and external customers* Ensure team compliance with quality, productivity and retention standards* Address and resolve associate issues by exercising judgment and acting as an associate advocate* Drive revenue generation results by implementing innovative solutions to overcome obstacles* Conduct interviews and recommend talented candidates for hire to maintain a dedicated, high performing workforce* Write and administer effective formal performance appraisals, performance coaching and progressive discipline* Identify, resolve, and escalate concerns (associate, system, client) as needed* Be a champion of innovation and change* May establish and maintain relationships with relevant client representatives* Perform other duties as assignedQualificationsMinimum Qualifications:* College degree or equivalent years of experience* 2 to 5 years experience in a leadership role, leading a team of people* Collections/ Customer Service experience preferred* Experience coaching individual team members towards meeting and exceeding productivity goals* Ability to handle multiple tasks in a fast-paced, changing environment* Ability to effectively motivate associates and drive increased performance* Ability to build strong relationships across the business* Strong understanding of business drivers* Effective verbal and written communication skills* PC skills in a Window environment* Previous call center experience preferred but not requiredCompensation and BenefitsAlliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).Conditions of EmploymentAll job offers are contingent upon succesful completion of credit and background checks.About Our TeamLets face it; its a brand loyal world were living in, which is why Alliance Data Retail Services offers integrated private label and co-brand credit card programs enhanced by integrated marketing services. We manage over 90 credit programs for Americas most recognized retailers, helping them sell more and improve customer loyalty.About UsAlliance Data® (NYSE: ADS) and its combined businesses is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today’s most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide.Alliance Data consists of three businesses: Alliance Data Retail Services, a leading provider of marketing-driven credit solutions; Epsilon®, a leading provider of multichannel, data-driven technologies and marketing services; and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada’s premier coalition loyalty program. For more information about the company, visit our web site, www.alliancedata.com, or follow us on Twitter via @AllianceData.
Country: USA, State: Kansas, City: Lenexa, Company: Alliance Data Systems.