Civilian Pay Technician (Customer Service Representative/OA) at Fort Leavenworth

JOB SUMMARY:

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

 

 

As a result of sequestration and budget shortfalls, Army is furloughing most of its employees for some amount of time during fiscal year 2013. An employee in this position MAY be subject to furlough. If applicable, specific information regarding the administrative furlough will be provided to the individual selected for this position.

On your resume, please include the number of hours worked per week and the length of time in a position in a month/year to month/year OR month/year to present format.

 

About the Position:  Serves as a Customer Service Technician for civilian pay to provide"over-the-counter" liaison service between civilian employees, timekeepers, supervisors and the Consolidated Civilian Payroll Office. Serves as a central point of contact to receive documents that affect payroll accounts and to distribute various reports.

• Moving expenses are not authorized, based on a determination that a move is not in the Governments interest.
• The referral list for this vacancy may be used to fill similar vacancies at Fort Leavenworth for up to 180 days.

 

About the Surrounding Area:  Fort Leavenworth, also known as "The Best Hometown in the Army," is located in the heartland of America.  The historic character of the post is enhanced by its campus setting, open green space, and hometown atmosphere.  Neighboring Kansas City offers the attractions of a major metropolitan area.  For more information, please visit http://garrison.leavenworth.army.mil or http://www.visitkc.com/.

Who May Apply: Required supporting documents for these eligibilities can be found under "How to Apply" below and on the occupational questionnaire.

• Current Army TRADOC employee with competitive status - You must attach your most recent non-award SF-50 as proof of eligibility (current SF-50 block 24 Tenure states "1" or "2").

 

Transcripts: This position has an education option OR you are qualifying based on a combination of education and experience or solely on education, you must submit your college transcripts with your application.  Submission of transcripts is required regardless of whether or not you currently occupy or have in the past occupied a position requiring the same education.

KEY REQUIREMENTS

• See "Other Requirements"

DUTIES:Back to top

As a Civilian Pay Technician (Customer Service Rep/OA) with TRADOC at Fort Leavenworth, you will perform but not limited to the following duties:

• Providing updated Line of Accounting (LOA) and master data in HR systems, master employee record and DCPDS to include address changes, savings allotments, federal, state and local tax authorizations, charity, net-pay distribution, advanced or restored leave, and adjustments to annual, sick and miscellaneous leave, such as compensatory leave.
• Resolving any problems that occur in GFEBS during input or submission.
• Monitoring bi-weekly input and maintains user and system tables in GFEBS to ensure proper system performance.
• Working daily payroll rejects that failed validity check in GFEBS.
• Researching and corrects LOA information reported to GFEBS DCPS Error Reports on a bi-weekly basis.
• Verifies retro pay adjustments in the DCPS system and explains resolution and adjustments to employees pay records.
• Receiving documents from employees authorizing changes affecting their payroll accounts including, but not limited to: address changes, allotment changes, and adjustments to federal and state tax exemptions.
• Providing replacement checks, special pay, and non-issuance of check requests.
• Coordinating replacement of lost leave and earnings statements between employees and the civilian payroll office.

QUALIFICATIONS REQUIRED:Back to top

In order to qualify, you must meet the education and/or experience requirements described below.  Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

 

General Experience required: To qualify for the GS-05, based on your work experience, your resume must describe at least two years of General experience at the GS-04 grade level or equivalent which prepared you to do the work in this job.  Specialized experience is defined as: Experience receiving documents affecting payroll accounts, distributing various reports, maintains Defense Civilian Personnel Systems (DCPS) files and tables, performing local record keeping.

 

Specialized Experience required: To qualify for the GS-07,  based on your work experience, your resume must describe at least one year of General experience at the GS-05 grade level or equivalent which prepared you to do the work in this job. Specialized experience is defined as: Experience using DCPS (Defense Civilian Pay System) to verify retroactive adjustments and transactions affecting pay, leave, taxes, benefits; Reviewing, computes and/or verifying employee data prior to or after input into DCPS; OR handling pay issues and correction of employee coding errors.

 

You will be evaluated on the basis of your level of competency (knowledge, skills, abilities) in the following areas:

• Knowledge of payroll accounts and distributing various reports 
• Knowledge of payroll  automated data systems
• Skill in Oral Communication
• Skill in Written Communication

 

Time in Grade Restrictions: Advancement to positions up to GS-5. Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non-temporary competitive appointment.

 

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the GS-05 grade (or equivalent).

*All applicants must meet applicable time-in-grade and specialized experience requirements within thirty (30) days after the closing date of the announcement.

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you may qualify if your education meets the definitions below:

EDUCATION SUBSTITUTION: Education may be substituted for general experience to qualify for the GS-05 level if you have 4 years above high school.

(Note: You MUST provide a copy of your transcripts. Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at: http://www.opm.gov/qualifications and http://www.ed.gov.admins/finaid/accred/index.html.

 

Other Requirements: Click here for expanded definitions.

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration if selected.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct Deposit of Pay is Required.
• You MUST submit an SF-50 if you are applying as a Current Army employee with competitive status, current temporary or term Army Civilian employee with competitive status, DoD Transfer or Non-DoD transfer serving on a career or career-conditional appointment or as a Reinstatement eligible.

Conditions of Employment:

1. This position requires the incumbent to obtain and maintain a SECRET security clearance.

2. This position has a Temporary Duty (TDY) requirement of up to 5% of the time.

 

HOW YOU WILL BE EVALUATED:

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Interagency Career Transition Assistance Program (ICTAP). The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.  If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if:  1) this vacancy is within your ICTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position. Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans preference. You must provide proof of eligibility with your application to receive selection priority.  Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form.  Information about ICTAP eligibility is on OPMs Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Country: USA, State: Kansas, City: Fort Leavenworth, Company: U.S. Army Training and Doctrine Command.