Technical Analyst/Senior Technical Analyst at Lawrence

Job Description

Great American Insurance Groups roots go back to 1872 with the founding of its flagship company, Great American Insurance Company. Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses, and in the sale of annuities and supplemental insurance products. The members of the Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio. AFGs common stock is listed and traded on the New York Stock Exchange ("NYSE") and NASDAQ under the symbol ("AFG").

Great American has been an innovative leader in the crop insurance industry since it issued its first crop policy in 1925. Our Crop Insurance Division provides the tools you need in the form of specialized crop insurance coverages, which can insure your revenue stream even if elements outside your control go awry. That means even in the face of a worst-case scenario you will have the guaranteed income you need to keep your operation functioning properly.

Our Crop divisions regional office in Lawrence, KS is looking for experienced candidates to support computers and associated hardware for our internal staff and external customers. New hire will perform Tier 1 computer and application support in person and over the phone. This position will also be responsible for working with end users to document system bugs and enhancements for escalation.

1) Work as a group to function as the 1st Line of Support for all IT-related issues for the Lawrence Profit Center, including Agency support:
Analyze problems and utilize available documentation to resolve issues independently wherever possible
When necessary to escalate, document the problem completely (i.e. be able to recreate the problem, etc.)
Log tickets into ticketing system and ensure they are closed in a timely manner
Coordinate support activities when assistance is required from other sources including other Profit Centers, Home Office, AFG IT Services, or outside entities
Ensure Security requests are handled in a timely manner
Develop reports/queries as needed.

2) Desktop Hardware/Software Support:
Coordinate the Procurement and Life Cycle Management of PCs, printers, scanners, and ancillary software for the Profit Center, while working within the budgets constraints given.
Configuration - Initial imaging and customization of PCs, including the installation of additional software products when needed.
Configuration - Peripheral setups
Perform installation and follow-up to produce a sound personal computing environment for the users.
3) Agent Software Support:
Navigate the Agent security setup process; handle password resets; provide details on minimum system requirements (Java version, IE version, screen resolution for advanced editing; etc.) for our custom applications.
4) Communication:
Actively participate in regularly scheduled meetings (PC IT Contact meetings/calls, Business/IT meetings, MPCI Operations, Crop-Hail, Claims, Quoter, etc.)
Communicate overall status and important Project status to Supervisor, Business Marketing staff, PC Management, Home Office, and Agency users as appropriate.

Skills/Experience Required:

2+ years of desktop hardware/software support experience

Experience with:

• Windows7
• Microsoft Office 2010
• Desktops/Laptops, iPads, Printers & Scanners (local & networked)
• Active Directory, DHCP, and VPN o Cell Phone setups, iPhone/Android, (AirWatch software)
• Strong analytical / trouble-shooting skills Skills/Experience Desired
• Experience utilizing SCCM and imaging systems in a corporate environment
• Adobe Products Java SQL Citrix Network components (File & Print, Domain Controllers, etc.)
• Prior insurance industry experience.

Qualifications:

Bachelors degree in Information Technology or equivalent.
IT Certifications are a plus.
Must be self-motivated and take initiative when necessary.
Must have excellent customer service and interpersonal skills to work effectively with peers and users.
Proven ability to handle multiple tasks and projects simultaneously.
Be able to lift 25-50 pounds on occasion.
As with most IT positions, some after-hours work may be necessary.
Limited travel.

Job Requirements

 
Country: USA, State: Kansas, City: Lawrence, Company: Great American Insurance Company.