Customer Service Specialist - (Late Night Shift Bankcard) Lenexa Job at Lenexa

Job Description

Our Customer Service Specialists are energetic, reliable, and professional self starters who work with Alliance Datas customers by taking a wide range of inbound calls to resolve inquiries regarding their credit accounts. As a critical and essential part of their jobs, representatives must offer to our eligible customers value added products and are required to meet an established monthly goal. In addition, our representatives:

* Handle and resolve escalated calls
* Assist other Associates with training calls
* Update and document account information and records, identify, resolve and escalate any customer or store concerns in a timely manner, and respond to/redirect calls as appropriate
* Send appropriate customer correspondence based on account status.
* Follow established guidelines for quality and productivity
* Authorize/decline purchases
* Identify reasons for referrals. Interpret customer financial profile.
* In effort to create loyal customer relationships, our representatives must display enthusiasm and dedication to each call while balancing their talk time.

Qualifications
Minimum Qualifications:

* Excellent verbal, listening and written communication skills
* Ability to balance customer and business needs while producing a positive, definable moment
* Ability to actively listen, interpret and resolve customer inquiries while updating customer account information
* Ability to consult, influence and sell products to customers
* Ability to multitask and prioritize while speaking with customers, and proven decision making ability
* Ability to work in a fast paced environment where changes to procedures are common
* Basic reading and math skills
* Microsoft Office and internet research skills
* Ability to work 40 hours per week. *Attendance is critical*
* High school degree/GED required
* Minimum of 1 year experience in Retail, Sales or Customer Service required
* MUST BE ABLE TO PASS A CREDIT CHECK

Preferred Qualifications:

* Previous call center or high volume customer service experience
* Previous experience in one of the following desired:

- Credit card products (e.g. MasterCard, Visa or Discover products),
- Finance, or
- Accounting

SCHEDULE REQUIREMENT:

Once you have been trained in a store skilll set your schedule will change to a rotating schedule.

Associates will work 40 hours each week between 6:45pm - 3:15am CST. Associates will either work every Saturday or every other Sunday.

Compensation and Benefits
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

Conditions of Employment
All job offers are contingent upon successful completion of drug screen and background checks.

About Our Team

As part of the Alliance Data team, youll be working in a fast-paced servicing environment as the eyes and ears for our clients. You will be an extension of their brand and will be key in providing a positive experience for their customers. We provide a team environment with your own work space where youll be performing a variety of call center customer service or collection tasks. Taking inbound calls from customers and stores to respond to their questions and concerns will be an important part of your role. Additionally, youll be making outbound calls to customers to gather account information or resolve their past due situation. When you work hard we take notice and offer rewards based on performance. With Alliance Data you will have the opportunity to grow and perform.

About Us
Alliance Data (NYSE: ADS) and its combined businesses is North Americas largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of todays most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide.

Alliance Data consists of three businesses: Alliance Data Retail Services, a leading provider of marketing-driven credit solutions; Epsilon, a leading provider of multichannel, data-driven technologies and marketing services; and LoyaltyOne, which owns and operates the AIR MILES Reward Program, Canadas premier coalition loyalty program. For more information about the company, visit our web site, www.alliancedata.com, or follow us on Twitter via @AllianceData.

Job Requirements

 
Country: USA, State: Kansas, City: Lenexa, Company: Alliance Data.