Customer Care Representatives Job at Lenexa

Job Title: Customer Care RepresentativesJob ID: 18022Location: Lenexa,KS, USFull/Part Time:Full-TimeRegular/Temporary: RegularLine of Business:Alliance DataResponsibilitiesOur Customer Care Representatives are energetic, reliable, and professional self starters who care for our diverse group of customers by taking a wide range of inbound calls to resolve inquiries and educate the customer regarding their credit accounts. As a critical and essential part of their jobs, representatives must upsale to our eligible customers different product offerings. They are required to meet an established monthly goal based on percentage of sales, productivity and call quality. In addition, our representatives:* Update and document account information and records* Follow established guidelines for quality and productivity* Authorize/decline purchases based on the customer¿s financial profile.* Open new credit card accounts for eligible customers* In effort to create loyal customer relationships, our representatives must display enthusiasm and dedication to each call while meeting customers needs in an appropriate manner of time.Qualifications* Ability to work in a fast paced environment where changes to procedures are common Proficient in MS Windows/Outlook* Good verbal communications skills* Ability to multi-task and prioritize while speaking with customers* Basic reading and math skills* Good organizational skills* Proven decision making ability* Ability to input and interpret data* This is a call center position. It is imperative that you be comfortable sitting for most of an 8 hour shift.SCHEDULE REQUIREMENT: Weekly hours 40 and available Sunday-Saturday.* 3:30pm-12am Mon-Fri, 3 out of 4 Saturdays for Core English, Bilingual – 1:30pm-10Pm Mon-Fri, 1pm-9pm Sundays, e/o Saturday e/o Sunday****Alliance Data pays an additional 1 per hour Shift Differential for any hours worked after 5PM weekly and any hours worked on the weekend. (*Minimum of 30 minutes must be worked during these times to receive Shift Differential.)Compensation and BenefitsAlliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).Conditions of EmploymentAll job offers are contingent upon successful completion of a background check.About Our TeamAs part of the Alliance Data team, youll be working in a fast-paced servicing environment as the eyes and ears for our clients. You will be an extension of their brand and will be key in providing a positive experience for their customers. We provide a team environment with your own work space where youll be performing a variety of call center customer service or collection tasks. Taking inbound calls from customers and stores to respond to their questions and concerns will be an important part of your role. Additionally, youll be making outbound calls to customers to gather account information or resolve their past due situation. When you work hard we take notice and offer rewards based on performance. With Alliance Data you will have the opportunity to grow and perform.About UsAlliance Data® (NYSE: ADS) and its combined businesses is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today’s most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide.Alliance Data consists of three businesses: Alliance Data Retail Services, a leading provider of marketing-driven credit solutions; Epsilon®, a leading provider of multichannel, data-driven technologies and marketing services; and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada’s premier coalition loyalty program. For more information about the company, visit our web site, www.alliancedata.com, or follow us on Twitter via @AllianceData.
Country: USA, State: Kansas, City: Lenexa, Company: Alliance Data Systems.