Customer Service Coordinator at Wichita

Job Description

Fred Koch and L. E. Winkler formed the Winkler-Koch Engineering Company in 1925 to design and supervise installation of refining equipment. Fred Koch then formed Koch Engineering in 1945. From the initial FLEXITRAY valve tray, the product line expanded over time to include additional tray designs, tower packings, mist eliminators, and pollution control equipment. Glitsch, Inc. was originally founded by Fritz W. Glitsch, Sr. in 1912 as a machine shop. The first GLITSCH Truss-Type Bubble Cap Trays were designed, constructed, and placed into service in January 1939. The simplicity and adaptability of these trays opened up numerous opportunities for customers worldwide and led to the development of new tray designs.

In 1997, Koch-Glitsch was formed when these two respected competitors combined their technologies, products, and services to become the global leader in developing, engineering, designing, and manufacturing conventional and high performance mass transfer, mist elimination, and liquid-liquid separation equipment. Today, Koch-Glitsch products and tower designs set the standard worldwide.

Headquartered in Wichita, Kansas, Koch-Glitsch continues to grow through the design and commercialization of innovative products, strategic acquisitions, and its focus on operational excellence. Koch-Glitsch has offices in 18 countries so our customers can count on a quick response to any inquiry.

Koch-Glitschs industry leadership can also be attributed to its on-going commitment to research and development. Koch-Glitsch holds an impressive number of patents and maintains state of the art facilities to carry out distillation and mist elimination studies on a wide variety of equipment, compounds, and mixtures. Koch-Glitsch also has the largest distillation pilot plant and distributor test stand in the world on site at its Wichita headquarters.

Koch-Glitsch has achieved business success by having employees who act with integrity, focus on compliance excellence and create real long-term value for our customers and society. These principles are part of Market Based Management (MBM), a unique business and management philosophy that sets Koch-Glitsch apart from other companies in its industry. Koch-Glitsch is seeking individuals who share these values and want to be part of a winning team. For more information about Koch-Glitsch, visit our Web site at www.koch-glitsch.com.

Koch-Glitsch LP has an immediate opening for a Customer Service Coordinator at its facility in Wichita, KS.

Brief Summary of Duties:

• Assist DPE & Quality Manager with creation and submittals of job specific documentation such as Gantt charts and Inspection test plans; review customer specifications and determine job specific documentation requirements
• Create shop packets of the correct revision and distribute to shop.
• Maintain accurate files for MTR & PMI records for QC
• Schedule and attend pre fabrication meeting and maintain Minutes of Meetings in collaboration with DPE
• Using TRACER program manage customer & KG document/drawing /weld procedure approval process - submittals and returns
• Assemble final data books, making of CDs and submittal to customer
• Work closely with Sales, DPE, legal and upper management to review and acknowledge customer purchase orders and order specific specifications
• Ensure customer purchase order mark ups are professionally written, clearly identified and consistent with the purchased scope of supply
• Effectively communicate, both written and verbally with upper management and all other entities regarding exceptions we are taking so that mark ups and status of purchase order acknowledgements is clear to all parties
• Create and distribute a weekly PO Acknowledgement status report to multiple departments
• Create and process customer surveys via Access database
• Accurately complete all customer service transactions in ERP system
• Set up customer website accounts in order to upload and retrieve customer drawings and specifications from and to customer

Required Work Experience, Skills and Education:

• High School Diploma or Equivalent
• Working knowledge and experiencewith MS Office(strong emphasis onExcel and Charting)
• Experience using Microsoft project
• Experience with reviewing and taking exception to contractual or purchase order requirements
• Detail oriented, good organizational skills and ability to multi task.
• Ability to handle pressure and meet critical deadlines
• Ability to work independently and in a team environment
• Ability to work collaboratively with both internal and external customers
• Effective communicator; both verbal and written

We are an equal opportunity employer. M/F/D/V
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

Job Requirements

.

Country: USA, State: Kansas, City: Wichita, Company: Koch Glitsch, LP.