Contact Representative (Service Representative)(ICTAP)(VEOA) at Wichita

JOB SUMMARY:

Additional selections for this vacancy may be made within six months from the closing date of this announcement.

Do you have a desire to:

• help SSA manage its Social Security programs?
• analyze and solve problems?
• help to advise millions of retired and disabled individuals?
• work on a team to make a difference in peoples lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

Contact Representatives (Service Representatives) contribute to the Agencys mission through direct and personal service to the public. In addition, Contact Representatives obtain information in order to determine eligibility and entitlement to programs administered by SSA, and use state-of-the-art technology to access and update information about claims for benefits and other SSA services.

KEY REQUIREMENTS

• Applications will be accepted from the following groups:
• Current and former Federal employees eligible under ICTAP.
• Veterans eligible under the Veterans Employment Opportunities Act.
• Selectees are required to serve a 1 year probationary period
• Selectees are required to complete an 11-13 week technical training class

DUTIES:Back to top

Service Representatives (SR) answer general and technical questions and provide information about SSA programs, process Social Security card applications, assist with the completion of forms, research and analyze benefit payment issues, and initiate contact with customers to obtain or clarify information.

QUALIFICATIONS REQUIRED:Back to top

GS-5: Requires 1 year of specialized experience that demonstrates the ability to perform all or most of the following tasks: 1) Applying laws, rules or regulations and written guidelines; 2) Communicating orally in order to provide information, assistance, or instructions to members of the general public or their representatives; 3) Performing administrative and clerical processes; using a computer to reconcile discrepancies; associate documents with related files/records, etc.; 4) Writing routine correspondence in response to inquiries and draft a variety of other written products.

GS-6: Requires 1 year of specialized experience that demonstrates the ability to independently perform all or most of the following tasks: 1) Applying and interpret laws, rules, regulations, and written guidelines; 2) Communicating orally with a large volume (daily or continuously) of people from different socioeconomic backgrounds to provide or obtain information; 3) Using a computer to perform administrative and clerical processes; using a computer to reconcile discrepancies, associate documents with related files/records, etc.; and 4) Writing correspondence in response to technical inquiries and draft a variety of other written documents; 

In addition to the minimum qualifications, applicants must be eligible under one of the following categories:

 

• Displaced or surplus Federal employees eligible under the the Interagency Career Transition Assistance Plan (ICTAP).
• Veterans who are eligible for preference OR who have been separated from the armed forces under honorable conditions after 3 or more years of continuous service, including veterans who were separated shortly before completing the required 3-year period, are eligible for consideration under the Veterans Employment Opportunity Act (VEOA).

 

Qualification requirements must be met by the closing date of this announcement.

 

SUBSTITUTION OF EDUCATION:  Substitution of education for general and specialized experience will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. 

If you are qualifying for this position based on completed education at an accredited college or university, you must provide a copy of your official or unofficial college transcripts or other proof of education. NOTE: Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. It is the applicants responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: http://www.edupass.org/admissions/evaluation.phtml.

GS-05:  A bachelors degree; OR 120 credits toward the completion of a bachelors degree; OR a combination of education beyond the first 60 credits/90 quarter hours and the specialized experience described above.

 

GS-06:  6 months of graduate level education.

 

COMBINING EDUCATION AND EXPERIENCE:  Experience and education as described above may be combined to meet the minimum qualification requirements. Only education in excess of the first 60 semester hours or 90 quarter hours beyond the second year leading to a bachelors degree is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours or 45 quarter hours) beyond the second year is equivalent to 6 months of specialized experience. Experience and education should be computed as percentages of the overall requirements and must equal to 100 percent when combined.

EVALUATION CRITERIA:

Applicants will be evaluated against the following criteria.

 

SELECTIVE PLACEMENT FACTOR: After meeting the qualifications noted above, you will participate in a panel interview to demonstrate your ability to serve the public. To receive further consideration, you must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease, and the ability to organize and express thoughts clearly. If you do not pass the panel interview, you will not qualify for the job.

 

HOW YOU WILL BE EVALUATED:

The evaluation you receive is based on your responses to the occupational questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include: Insert competencies here

 

We recommend you use USA Jobs resume builder for submitting a resume to ensure you include dates of employment for each job listed (month/year) as well as average number of hours (e.g., 40 hours, 20 hours) worked per week. Note: You can copy and paste your existing resume into resume builder. Please review the Tips for Applying for additional guidance.

 

In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 85 or higher to be eligible for selection. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete.  To preview the questions, click the following link: View Assessment Questions. 

 

If your application and supporting documentation does not support your responses to the questionnaire, it may affect your evaluation or result in your name being removed from further consideration.

Country: USA, State: Kansas, City: Wichita, Company: Social Security Administration.