Inside Sales Representative Job at Lenexa

Job Description

Req ID#: 7817BR
Title: Inside Sales Representative
Department: Customer Care/Contact Center
Company Name: Deluxe Corporation
Position Location: Lenexa, KS
Remote Work Location: No
Full Time/Part Time: Full Time
Shift Type: Traditional

Job Description:
Innovative. Hard working. Honest. Entrepreneurial.

These are the words our customers and employees use when they talk about Deluxe. With a 90-year award-winning history of excellence, we continue building on our legacy as one of the top check producers in the North America recognized as a trusted and valued adviser to financial institutions and small businesses.

With more than 5,000 employees, Deluxe helps our clients grow their businesses through a wide range of innovative products and services in fraud prevention, customer loyalty and brand building. If you are an inspiring customer service professional known for delivering results and implementing meaningful and effective change, this could be your opportunity to join a proven leader.

Accountabilities:
- Receive inbound sales calls via phone, mail, and fax.
- Use strong selling and influencing skills to achieve or exceed revenue targets, retention, accuracy and customer satisfaction goals.
- Ensure that every customer interaction reinforces the Deluxe brand by providing a seamless order expereince and communicating appreciation for the customers business.
- Achieve monthly sales goals by utilizing sales/call management skills.
- Consistently educates customer on imporvements and new opportunities for their business needs.
- Asks for sales and consistently resolves customer stated and unstated needs.
- Consistent use of current sales approach and questioning techniques with each product or service offered.
- Provide appropriate responses on pricing and identify/help overcome pricing objections.
- Consistently provides current customer experience expectations on every customer interaction.
- Utilize customer fulfillment process and tools (computer monitor, keyboard, printer, software, etc.) to ensure timely and accurate translation of customer transactions; including pricing products, initiating proofs, coordination with image center, releasing orders to manufacturing, and following through with the customer.
- Work with functional experts to fulfill customerss orders when needed (i.e. image center, manufacturing plant, etc.).
- Implements coaching/feedback and takes action to make changes as appropriate.
- Adherence to service compliance requirements.

Long-Term Start Times: will vary between 9:30am-10:30am, Full Time = 32-40 Hours per week.

Shifts may be flexible and hours will flex up and down per business needs.

Start Date: September 30

Required:

Education/Experience:
- High School Diploma or GED equivalent
- 1 year Customer Service and/or Sales experience (Retail/Restaurant)

Other Knowledge, Skills, and Abilities:
- Experience working on a PC, accurate keyboarding skills (25+wpm).
- Administative detail and organizational skills to achieve accuracy goals.
- Thrives in a competitive teamwork environment.
- Ability to handle change, multiple demands, ambiguity, and shifting priorities.
- Ability to sit for long periods of time while communicating over the telephone.

** Please visit our Facebook site to ask questions, get updates, and to better understand our culture.

http://www.facebook.com/deluxecareers

Pre-Employment Screening: Drug screen and background check required. EOE/M/F/D/V.

Job Requirements

 
Country: USA, State: Kansas, City: Lenexa, Company: Deluxe Corporation.