Technical Support/Customer Care Representative at Wichita

Job Description

Classification: Telecommunications Specialist

Compensation: $10.00 to $12.00 per hour

Technical Support Representative Job DescriptionLooking for passionate, customer-focused representatives to play a pivotal role in the experience of customers through providing quality service and technical support. The Technical Support Representative, Customer Care, is part of a supportive, service-oriented team that engages in real-time troubleshooting with customers to resolve technical issues. The Technical Support Representative plays a critical role in educating residential customers about the installation and use of products. Position also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.

Job Requirements

Primary ResponsibilitiesTechnical Expertise Work in call center environment answering inbound customer calls concerning questions about one or more products (e.g., instructions about hooking up equipment or their own) Discover the root cause of the problem and the action required to solve it, whenever possible, using company databases, customer information, and collaboration with other departments Engage in real-time troubleshooting while customer is on the telephone and schedule a service appointment in the system if the problem cannot be resolved. Negotiate appointment time with the customer and educate the customer if there is a charge for the service call Provide total customer service by answering basic questions about programming over the phone and partnering customers with Sales for complex questions Promote Quality Customer Experience Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other departments Provide customer support by asking questions and listening to customers in order to understand their needs, requests, or problems Keep customer informed about progress through checking status of work orders in customer record system Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departmentsDrive Business Growth Grow the company through identifying sales opportunities, promoting services, and offering service contracts. Add contracts as authorized by customers Minimum Requirements High School Diploma, GED or equivalent work experience Legal age to work in this state 6 months work experience providing service directly to customers 6 months experience using a computer Preferred Qualifications 6 months experience working in a position that requires meeting sales goals. 6 months experience troubleshooting basic hardware, software, and/or connectivity issues

With more than 100 locations in North America, Europe, Australia and Asia, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from Internet development and multiplatform systems integration to network security and technical support.A division of Robert Half International, our company again was named to FORTUNE magazines Worlds Most Admired Companies list, ranking #1 in our industry in both service quality and innovation. (March 21, 2011), and included in BusinessWeeks 50 Best Performing Companies. To learn more about this job opportunity, contact us today at 1.800.793.5533. Robert Half Technology is an Equal Opportunity Employer. Apply for this job now or contact our branch office for additional information:
Country: USA, State: Kansas, City: Wichita, Company: Robert Half Technology.