SOC Intern at Overland Park

Job Description

Overview:

The SOC Intern provides support to FishNet Security SOC staff in a call center environment, by aiding in product research, following up on open issues and data entry.

Responsibilities:

Assist FNS SOC staff in a call center environment, by aiding in product research, following up on open issues.
Facilitate customer communication, via phone and email to follow-up on open issues and to communicate status of open ticket issues.
Update open ticket status for FNS SOC staff within the SalesForce and ServiceNOW software application.
Data entry into the ServiceNOW software application
Assist FNS SOC management with operations reporting
Work with FNS SOC staff to create customer systems profiles using Microsoft desktop applications. (Visio, Word, Excel)
Assist FNS SOC staff with lab systems configurations.
Other duties as assigned by management

Job Requirements

• Minimum of 1 year college education complete and current enrollment in pursuit of a technical degree required.
• Experience withMicrosoft Word, Excel and Visio required.
• Excellent verbaland written communication skills required.
• Demonstratedunderstanding of I/P routing & configuration required. Minimum 1 year workexperience with such systems preferred.
• Demonstratedunderstanding of desktop/networking, application software experience, andproficiency with Microsoft and UNIX / Linux based operating systemsrequired. Minimum 1 year work experiencewith these operating systems preferred.
• Effectivecustomer service skills and detail orientation required. Minimum 1 yearrelated work experience preferred.
• CiscoCCNA certification or relevant knowledge is preferred.

FNS is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, creed, color, sex, sexual orientation, age, marital status, handicap, disability, religion, national origin, military service, or any other protected category. We have established an Affirmative Action program to initiate and promote equal employment opportunities. As an Affirmative Action Employer, we make every effort to ensure that our workforce represents the diversity of our labor market and employees and applicants are given full consideration for development and advancement within our employment structure.

Country: USA, State: Kansas, City: Overland Park, Company: Fishnet Security.