TRAINER at Overland Park

Job Description

DURATION: 06 Months

Location: Overland Park, KS

The Consultant position will work closely with Workforce Development team to assist in the support of Consumer Sales & Service training curriculum projects. This temporary position is a developer consultant position for the design and development of training focused on Consumer Sales & Service initiatives ranging from support of various new hire programs, various internal systems curricula, to quick turnaround business initiative trainings.. The content management reporting aspect of this position will focus on managing and maintaining various content metric reports, completing content analysis including time study comparisons and identifying efficiency gains in content maintenance support.
Key responsibilities:
Create/develop and review relevant training content based on submitted requests in the Consumer Sales & Service Channels.
Complete assigned technical tasks on time as assigned.
Partner with stakeholders to identify program development needs, gather data, develop key learning for training and feedback.
Conduct cost analysis for proposed training solutions
Develop training plans and timelines
Complete research, gather existing training documents, and work cross-functionally with other training workgroups to develop most effective materials
Complete UAT/testing, evaluate and make necessary revisions to strategy and/or curriculum based on feedback.
Manage administrative tasks associated with implementing assigned requests, including internal communication, publishing and document maintenance.
Evaluate and assess the effectiveness of key training initiatives through the use of surveys, analyzing results and/or collecting performance measurements.
Extract data reports from an LCMS and build out remaining data based on current content definitions
Evaluate data to complete comparative course analysis
Update existing reports with current task analysis/completion data
Provide weekly content management status reports
Set up, post and maintain training materials to internal training library and learner portal sites
Produce high quality deliverables, on time under aggressive deadlines.
Must be dependable and adhere to company goals and objectives.
Qualifications
B.S./B.A. degree in Learning Technology, Business Administration, Organizational Development, Education, Information Technology, or related field; or equivalent work experience.
2+ years of sales, marketing, training, and/or customer service experience in a retail environment preferred.
Relevant experience in curriculum development preferred.
Highly energetic, self-motivated, with excellent organizational, interpersonal, and written and verbal communication skills and the ability to summarize and communicate effectively and concisely.
Ability to meet aggressive deadlines, manage multiple projects simultaneously and work in a fast-changing environment that requires a high degree of multi-tasking with minimal supervision and a strong sense of urgency.
Demonstrated technical and analytical skills, including the ability to understand, translate and simplify technical and/or strategic source content into simple and direct information needed by the frontline.
Demonstrated ability and advanced technical skills in using Microsoft Excel as a reporting tool.
Knowledge of LCMS applications and functionality.
Knowledge of multimedia and social networking tools (blogs, wikis, online communities, video cast, podcast, m-learning, vILT, etc.)
Competency in e-learning and performance support development tools including Captivate, RoboHelp, Captivate, Adobe Professional X, Adobe Connect 9 and Camtasia
Skill using network sites and SharePoint sites

Demonstrates strong proficiency with professional writing, including consistent and correct use of tense, grammar/spelling and terminology is required, including proof-reading skills to produce error-free documents.

Flexible with an ability to deal with ambiguity and change and act with agility when necessary.
Strong business acumen and knowledge of wireless industry with hi-tech ability and experiencing using advanced devices, such as Smartphone, tablet proficiently is desired.
Demonstrated competency using a PC and all applicable applications required in job. (e.g., Microsoft Office suite)
Exhibits professional, friendly and courteous demeanor at all times and works well with teammates and business partners.
Acts with a high degree of integrity and maintains confidentiality and ability to exercise sound judgment.

Bonus skills
Knowledge of Customer Service channel, operational processes, procedures, and reporting
Prior experience in the wireless industry a plus
Training and presentation experience
Consultant experience
Knowledge of interactive web-based training
Experience with OutStart LCMS
Experience with PeopleSoft LMS
Experience Documentum and/or#CBRose#

Rose International is an Equal Employment Opportunity Employer-M/F/D/V

About Rose

• Founded in 1993
• 21 office locations across the U.S.
• 130+ Customers; corporations and government agencies
• Employee Oriented Company
• Challenging Assignments across the U.S.
• Continuous Professional Development
• Challenging, Exciting and Professional Atmosphere
  

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Employee Comments

We want you to work with us, but dont take our word for it. Take a look at this sampling of employee comments. They speak for themselves.
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key! Tonya, Consultant
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Job Requirements

 
Country: USA, State: Kansas, City: Overland Park, Company: Rose International.