Health Plan State Account Manager at Overland Park

Job Description

State Account Manager (Health Plan)SummaryState Account Management to manage state partner and be responsive to state inquiries, including Medicaid, CHIP and LTC (including DD) Programs. Provides support to state program management, key projects and interactions with state.Responsibilities-Establishes creditability with state to enhance outcomes.-Demonstrates understanding of business requirements to ensure states needs are being met.-Serves as liaison between state, health plan and internal business partners and leadership to ensure mutual understanding of needs and clear expectations by all stakeholders.-Proactively contacts clients as needed to ensure effective delivery of our solutions and solicit feedback on plans performance.-Demonstrates understanding of applicable systems/procedures in order to provide appropriate information to clients (for example workflows, claims processing systems, claims payment methodology, etc.)-Evaluates and analyzes state satisfaction metrics/data to identify opportunities for improving outcomes and take appropriate actions.-Identifies and coordinates internal resources across multiple business units to address escalated client situations.-Advocates for the state and the health plan with internal audiences to ensure that states need are being met.-Managers state expectations to ensure understanding of our capabilities and limitations.-Escalates state issues to appropriate resources, as needed.-Executes resolution of state issues.-Drives and participates in effective implementation and delivery of new state services/solutions in collaboration with implementation teams.-Working closely with Compliance Department, analyzes/resolves state contracting issues.-Ensures that state issues are resolved to mutual satisfaction.-Synthesizes and communicates information on state issues status and resolution to appropriate internal/external stakeholders.-Creates partnerships with key state employees and stakeholders to foster open lines of communication and drive identification of ongoing business opportunities and issues.-Coordinates with other internal functions and business leaders to complete projects and address ongoing service needs.-Demonstrates understanding of client business needs and hot whey translate to business growth opportunities.

Job Requirements

Bachelors Degree in Communications, Marketing, Advertising or Public Relations 4 years of Marketing and project management experience within a matrix organization 4 years of professional writing, editing, intranet and social media (i.e., blogs, pod casting, etc.) experience Demonstrated ability to manage and prioritize deliverablesProven organizational skills with ability to be flexible and work with ambiguity UnitedHealthcare Community & State is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If youre ready to help make health care work better for more people, you can make a historic impact on the future of health care at UnitedHealthcare Community & State.We contract with states and other government agencies to provide care for over two million individuals. Working with physicians and other care providers, we ensure that our members obtain the care they need with a coordinated approach. This enables us to break down barriers, which makes health care easier for our customers to manage. That takes a lot of time. It takes a lot of good ideas. Most of all - it takes an entire team of talent. Individuals with the tenacity and the dedication to make things work better for millions of people all over our country.You can be a part of this team. You can put your skills and talents to work in an effort that is seriously shaping the way health care services are delivered.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Country: USA, State: Kansas, City: Overland Park, Company: UnitedHealth Group.