Customer Service Representative (Olathe, KS) at Olathe

Job Description

Major Insurance Company seeks Customer Service Representatives for their Olathe, KS office.

**Must pass Credit and Background Checks

**Starts ASAP until the end of the year with a possible extension

Description:

• Great opportunity for as a Customer Care Information Center Representative in the Claims Processing Center. 
• Respond to questions, concerns and information requests via telephone regarding a variety of issues from internal and external parties, to include claimants, insured, brokers, claims adjusters and vendors. 
• Obtain information through research of internal systems or requests from external sources. 
• Ensure customer needs/requests are addressed and resolved promptly and completely. 
• Escalate problematic or sensitive matters to Team Leader or Manager. 
• Ensure that call data is properly logged into the tracking system. 

Job Requirements

• Minimum of a high school diploma or equivalent. Some college is preferred. 
• Excellent communication and professional customer service skills. 
• Ability to work independently. 
• Must have strong attention to detail and problem solving skills. 
• Knowledgeable of MS Outlook, Word and Excel. 
• Insurance experience is preferred.

Country: USA, State: Kansas, City: Olathe, Company: Quest Group.