Job Description
We are currently hiring for an Operations Supervisor to work in our Fraud Case Processing Group!
This position will have direct responsibility for a team of fraud case processors that, utilizing Visa and Mastercard rules and regulations, work on behalf of the customer and U.S. Bank. This position is highly interactive, allowing the incumbent direct involvement with employees and customers via issues that have been escalated. Responsibility for ensuring compliance with applicable internal policies and procedures and regulatory requirements is also a major job function. The candidate will be responsible for coaching and mentoring the employees, monitoring production and service level standards; managing variable staffing; envisioning and articulating opportunities for change; controlling costs; developing and executing strategies to effectively develop, improve, and deliver products and services to meet our customer and
business needs; and interacting with individuals at multiple levels of the organization.
The scheduled shift for the selected candidate will be 8:00 AM 5:00 PM Monday Friday.
Your Career is Here.
Job Requirements
Basic Qualifications
- High school diploma or equivalent required; business related degree preferred
- One or more years of supervisory experience, preferably in a customer service environment
Preferred Skills/Experience
- Excellent organizational, managerial and project management
skills
- Strong interpersonal, verbal and written communication skills
- Strong influencing, negotiation, analytical and problem solving skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- PC proficiency utilizing a variety of software packages
- A commitment to teamwork and flexibility
- Basic knowledge of banking operations and human resources
- The ability to work well with a variety of personalities and in a fast-paced
environment is a must!
Country: USA, State: Kansas, City: Overland Park, Company: US Bank.
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