Social Media Specialist-Associate Job at Lenexa

Job Description

Req ID#: 7977BR
Title: Social Media Specialist-Associate
Department: Marketing
Company Name: Deluxe Corporation
Position Location: Lenexa, KS
Remote Work Location: No
Full Time/Part Time: Full Time
Shift Type: Traditional

Company Info:
Deluxe Corporation is an award winning provider that is launching new products, offering new services, and creating new ways to help small businesses and financial institutions succeed. We provide an environment that is dynamic, not bureaucratic and a structure that is rewarding, not routine, now we need you to provide the passion and expertise!

Job Description:
The Social Media Specialist
delivers services for small businesses by
providing hands-on management of customers social media channels, including
Facebook, Twitter, LinkedIn, etc. These social media services help small
businesses promote and market themselves via social media. The Social Media
Specialist is responsible for continuous refinement of our social media
services, capturing ongoing learning and building it into our processes,
meeting productivity targets and maintaining a positive relationship with the
customer. The scope of our social media services will grow over time and the
Social Media Specialist is expected to keep current with industry trends and
new social media products and platforms.

Accountabilities:

- Gathers
business information from online research, customer phone consultations,
customer-supplied information and other team members
- Conducts
phone consultations to interview small business customers to assess their
current marketing tactics and customer communication methods, and to educate
customers on general social media topics and best practices.
- Develops
a customized social media strategy for each small business customer, including
recommendations for messaging points, frequency of posting and promotion
schedule. A template will be provided.
- Provides
ongoing management for customers social media channels, including writing
appropriate status updates, researching related content to share with
customers social networks, monitoring and responding to clients social
mentions, engaging with audience on clients social media channels. Guidelines
and sample output will be provided.
- Manages
client approval process so that there is no lag in available, approved content
to post on clients social media channels.
- Provides
excellent, responsive and courteous customer service throughout the social
media management process.
- Works
together with other members of the Deluxe Retail Services team to share
information, resolve issues or questions and keep projects on schedule,
including but not limited to Website Coordinators, SEO Consultants, SEM
Campaign Analysts, copywriters and other social media specialists.
- Manages
a minimum of 15 client accounts simultaneously, at varying levels of maturity
and longevity.
- Maintains
knowledge of brands and current products and services by independent study and
attending training as scheduled.
- Implements
coaching feedback and takes action to make changes as appropriate.
- Participates
in a positive work environment by complying with policies, procedures and
safety rules
Required
- Bachelors
Degree or equivalent
- 1-2
years experience in managing online communities or social media for businesses
or nonprofits (person social media experience alone is not enough)
- Strong
written communication skills essential
- Must
have a solid understanding of marketing communication

Other
Knowledge, Skills and Abilities
- 1+
years managing social media campaigns or programs for businesses (personal
social media experience is not enough). This includes managing Facebook
business pages or Twitter streams, YouTube channels, business blogs, etc.

**FB advertising experience as a plus (Not Required)
- Strong
written communication skills, with specific understanding of the unique
requirements of writing for social media channels
- Ability
to think and problem-solve creatively
- Willingness
to learn the challenges specific to small business customers and brainstorm
creative ways to meet and exceed customer expectations
- In-depth
knowledge of social media space and passion for keeping current in this quickly
changing arena
- Working
knowledge of best practices in SEO and social media optimization
- Ability
to work in a fast-paced, performance-driven environment that requires constant
change and adaptability
- Strong
cross-team and customer communication and relationship management skills
- Demonstrated
ability to work independently and deliver work on-schedule with minimal
supervision
- Demonstrated
project management skills and ability to engage with online project management
tools for project assignments and team communication
- Ability
to be resilient and accept constructive criticism, requests for changes and
other feedback from customers as well as team members
- Ability
to build positive working relationships in virtual environments with remote
customers and team members
- Ability
to problem-solve customer issues and escalate issues when additional assistance
is required
- Strong
organizational skills
-
Proficient with Windows operating system, MS applications,
Facebook, Twitter, LinkedIn, YouTube, and other social media and social
networking platforms
- Friendly,
upbeat, resilient and can-do attitude and approach to customer and team
interactions
Social Connections Please visit our Facebook site to ask questions, get updates, and to better understand our culture. www.facebook.com/deluxecareers.

Pre-Employment Screening: Drug screen and background check required. EOE/M/F/D/V.

Job Requirements

 
Country: USA, State: Kansas, City: Lenexa, Company: Deluxe Corporation.