Part Time Collections Operations Manager - Hutchinson, KS at Hutchinson

Job Description

Youre a top performing professional and relentless in your pursuits. You look for opportunities and express your ideas. You stay one step ahead of others in your field. You have demonstrated success in your past positions. We value your skills and want you on our team!Portfolio Recovery Associates is a fourteen year old, publicly traded company (NASDAQ-PRAA) that purchases and manages portfolios of defaulted consumer receivables and provides a broad range of accounts receivable management services.

Part Time Collections Operation Manager, Call Center & Collections

Portfolio Recovery Associates is a fifteen year old, publicly traded company (NASDAQ-PRAA) that purchases and manages portfolios of defaulted consumer receivables and provides a broad range of accounts receivable management services. We are currently recruiting for a Part Time CollectionsOperation Manager to join our Operations department located in Hutchinson, Kansas.

The successful candidate will direct and coordinate activities of team members engaged in collecting charged off accounts of customers by performing the following duties:

• Monitor call performance of team members against standards; receive input from Quality Control and Training Department; coach/mentor team members using data received from variety of sources. Maintain performance records/reports of team. Review reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
• Identify team members who require training in advanced topics or remedial training; transfer team members to retraining spine as required with appropriate documentation on performance weakness and strengths.
• Ensure that team members verify and update account information, properly code accounts and prepare documents to transfer accounts; coordinate with Accounting as required on the status of payments and insufficient checks.
• Review requests from team members to settle accounts; approve if within authority level; refer to next supervisory level if appropriate or reject the settlement proposal. Monitor direct check payment base to ensure customers make company established minimum payments or approve deviations from standard terms of payment.
• Submit delinquent accounts to Legal Recovery team or in-house counsel for collection.
• Conduct performance counseling and coaching on a periodic basis with team members; conduct performance reviews; make recommendations for salary changes. Establish and maintain an environment that encourages team work and individual efforts and ethical behavior.
• Maintain appropriate staffing levels for team and in compliance with company policies on flexible scheduling; maintain/update time and attendance information in automated software; approve paid time off in accordance with company policies. Administer verbal and written counseling to correct inappropriate behavior and conduct.
• Participate in all required training for automation and telephone systems; Fair Debt Collection Practices Act/Fair Credit Reporting Act (FDCPA/FCRA); other legal aspects of collections procedures. Identify violations of FDCPA/FCRA or other company policies and practices to keep supervisor advised of potential acts that may result in litigation against the company.
• Exhibit effective verbal and written communication skills to ensure flow of information up and down the chain of authority.
• Maintain a professional demeanor with employees, visitors, guests and vendors.
• Prepare annual reviews; prepare change of status reports for employees assigned to department; prepare and document disciplinary actions; make recommendation concerning discharge of employees to AVP/Human Resources; conduct employee discharge meetings with Human Resources.
• Responsible for leave approval of department employees and approving hours worked for payroll of hourly employees.

Qualifications for this position include 2 5 years experience and a proven track record as a Collection Manager or Supervisor.Proficiency in Microsoft Office required.To be successful you should possess effective organizational, communication, time-management, and interpersonal skills, and high attention to detail.

Must be able to work some evening and weekend shifts.

We offer a competitive salary, as well as an attractive set of benefits to our valued employees.Join our team and build a dynamic career with an exciting, growing company.

Equal Opportunity Employer.Excited about this challenge?Create your profile now!

Job Requirements

Please refer to the Job Description for the qualifications.
Country: USA, State: Kansas, City: Hutchinson, Company: Portfolio Recovery Associates.