Construction Coordinator at Kansas

Job Description

The Act 1 Group is currently seeking a qualified Construction Coordinator to work for a Global Company in Kansas City, Kansas.This is a full time 1 year contract position with benefits. Job Description:You represent the companies Fiber team by owning outbound/inbound phone, email, and face-to-face communications with residents who have specific questions, concerns, or complaints about the Fiber construction process in the Kansas City area. You interface directly with residents and help own the resolution process for each resident issue. You work pro actively with construction teams to understand the nature of their work and escalation procedures, creating plans which minimize inquiries and complaints over time. Responsibilities: Handle outbound/inbound phone, e-mail, and in-person communications with residents who report construction-related issues. Visit customer sites to triage construction-related issues Work with construction teams and other internal stakeholders to drive issue resolution and appropriate customer communications. Develop expertise in construction practices and work flows. Build strategies to minimize inquiries and complaints over time. We are an equal employment opportunity employer.

Job Requirements

, , , -5+ years of experience working in a customer-facing role Experience working in the construction industry is a plus Experience working in the telecommunications industry is a plus Proven ability to resolve issues in stressful environment
Country: USA, State: Kansas, City: Kansas, Company: AppleOne.