Data Services Technician

Data Services Technicians

Job Description 

Birch Communications has 4 NEW openings at our Call Center in Emporia, Kansas!

Were still growing and need to continue to find Emporias most talented individuals seeking a new opportunity to grow with a winning team!

We will be interviewing aggressively to fill these temp to-perm positions ASAP! Please send your resume to staffing@birch.com Once you reach full-time status you can take full advantage of Birchs Benefits Program!

  ****All applicants must have a high school diploma or equivalent

  ****All applicants must have a resume to be considered for employment

The Data Services Technician will support customer requests for IP configuration schemes, email configurations, DSL self installation questions, IP mappings, and router configurations; as well as, work issues to resolution while on-line and/or initiate trouble or MAC orders. Responsibilities will include but not be limited to customer contact, inter-departmental escalations, managing a work queue and call queue to coordinate resolution, opening, clearing and closing trouble tickets/MAC tickets.

  Responsibilities (other duties may be assigned):

• Taking ownership of the customer situation and seeing it through to resolution.
• Accountability of the end result of the resolution (follow up to ensure the resolution was actual and realized).
• Opening, Status, Clearing and Closing of Trouble/MAC Tickets.
• Ticket Coding Accuracy.
• Managing a work load from a queue.
• Coordination of resolution activities.
• Providing customers IP scheme.
• Email configuration both on Birch Network and Customers workstation.
• Making A record changes.
• Port forwarding & Static mapping.
• Opening Ports & Filter set changes.
• Bridging routers (set for pass through).
• Enabling/disabling DHCP/NAT.
• C-Name changes.
• Work  in a calm and educated manner for issue resolution.

Job Requirements 

Experience:

• Knowledge or experience in IP addressing and subnetting
• Knowledge or experience configuring routers, hubs and related network equipment
• Knowledge or experience with:
  • Cisco Routers/Switches
  • Netopia Routers
  • Adtran Routers
  • DNS structure
  • Email and Domain set up
  • TCP/IP topologies
  • Email
  • Dial-up support
•  Troubleshooting skills 
• Knowledge or experience with networking security (i.e. firewalls, security protocols) desired

Qualifications:

• Self-starter, highly motivated, must display ability to take ownership and initiate activities independently and within team environments
• Customer focused Interact with external and internal customers to enhance overall customer satisfaction
• PC Skills must have ability to utilize Microsoft Office programs and database management
• Excellent Communication skills verbal, listening, and written
• Must have strong analytical and problem solving skills
• Excellent attendance record
• Must be well organized and demonstrate ability to manage multiple issues and activities with varying time frames or commitments
• Exhibit willingness to learn new applications, processes and procedures must be adaptable to change
• Must have knowledge of  the Telecommunications industry
• People Skills are a must
• Must be able to cooperate, communicate and interact with co-workers
• Must be able to comply with and respect Birchs corporate initiatives; as well as, all federal, state and local employment laws

Company Overview 

Since our founding in 1996, Birch has built a solid reputation for delivering great service with a very strong commitment to customer satisfaction and product innovation.

Birch provides managed communications and information technology services to a target market of small and medium businesses in select metropolitan areas within 38 states across the United States. Our services include local and long distance voice, broadband Internet access, mobile voice and data, e-mail, voicemail, web hosting, virtual private network, and many other communications and information technology services. Our voice and data services are, in most cases, delivered using Voice over Internet Protocol (VoIP) technology using our secure IP-Network rather than over the public Internet.

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Country: USA, State: Kansas, City: Emporia, Company: Birch Communications.