Team Lead of Professional Services - Healthcare

Perceptive Software, a division of Lexmark, International,  builds technology that gives organizations visibility to and control over all of the processes and data they need to work smarter, within the context of their enterprise software applications. We combine a practical knowledge of the customer’s business and the right mix of technology, with the most relevant best practices to deliver complete solutions that tackle today’s biggest organizational challenges—financial performance, managing risk and adapting to the future.  As one of the fastest growing software companies in the world, Perceptive is always looking for talented professionals with the focus and the drive to go farther.

• The Team Lead of Professional Services is a leadership position within Professional Services.  Primary responsibilities include effective team management, quality assurance, and providing strong mentorship. 
• The Team Lead of Professional Services is also responsible for project leadership, management, planning, and communication. They lead project managers and consultants involved in deploying and supporting high-end, enterprise document imaging/management software across an international customer base.
• Team leads may manage satellite team operations.
• Team Lead of Professional Services will manage an ImageNow software implementation project in a variety of different industries and customer environments. While serving as Project Managers, they successfully lead projects by developing and maintaining project plans, managing project scope, budget, and resources, and effectively managing project risks and issues.
• Team Leads will have a proven track record of effective and efficient project management skills, the ability to manage multiple projects and project teams simultaneously, and can proactively and energetically lead projects in a team environment.
• Lead a team of Project Managers and/or Consultants.
• Responsible for team members project success – serve as QA Manager on their team members projects.
• Provide role and career management support for team members.
• Represent Professional Services team(s) in internal Perceptive meetings.
• Assist with team communications.
• Assist with Professional Services internal initiatives.
• Contribute to future product design with the Product Management team.
• Participate as Program Manager for quality analysis and design on large, long-term projects.
• Provide appropriate tools for team to be successful (e.g., books, guidelines, systems, etc.).
• Solicit ideas for training and development needs of the team.
• Look for leadership opportunities for team members seeking advancement - e.g., leading a task force to address a particular initiative.
• Continually look for ways to improve quality and efficiency of the team.

 Requirements

• A college degree.
• At least 3 years of consulting or business analyst experience.
• Previous software or large consulting firm experience.
• Application software: Microsoft Office (Excel, Word, Access), Lotus Notes, MS Visio, MS Project.

 
Performance Measurements

• Team Billable utilization
• Team performance
• On time delivery of projects
• Customer satisfaction
• Issue and risk management
• Consistent policy and project administration
• Current Perceptive Software Professional Services employee.
• Project management experience; the ability to work on many projects and project teams simultaneously.
• Excellent written and verbal communications skills, along with strong organizational and presentation abilities.
• Valid Driver’s license.

Travel

• Approximately 25%.

4470
Country: USA, State: Kansas, City: Shawnee Mission, Company: Perceptive Software.