Customer Care Specialist at Wichita

Introduction

While you may know Staples as the worlds leading office supply company, Staples Print Solutions a division of Staples - is one of the leading business-to-business print providers in the industry. Weve built our reputation by delivering leading edge technology print solutions to many of the most recognized Fortune 1000 corporations for more than 50 years. We truly are a single source for every print need - from digital printing, forms and award-winning labels, to kitting and fulfillment. This is all made possible by our state of the art technical, online ordering system and our national sales and manufacturing network which is combined with local presence to serve our customers across the country.

Position Summary:Service customer needs and requests and provide ongoing support to designated sales reps. Act as a liaison between the customer and sales rep. Support the account via telephone, e-mail and fax. Process and follow up on all types of orders, maintain files and other related duties as assigned.Primary Responsibilities:

• Processes incoming orders in timely manner. Enters exact and changed repeat orders into the computer system. Checks custom orders prepared by sales reps. for accuracy and completeness.
• Enters outside purchases/buyout orders into the computer system from specifications provided by sales representatives. Forwards outside purchases/buyout orders and all supporting paperwork to a buyout coordinator to obtain an order price. Enters priced orders into the computer system.
• Works with sales rep. to maintain current pricing exists for customers. Marks up and processes orders accordingly.
• Follows up on all orders to assure delivery to customer as promised. Coordinates communications between customer, sales and plant personnel.
• Responds to customers need for expediting orders. Researches incorrect shipments or quality concerns. Works with appropriate staff to resolve problems. Processes returns, credits and re-bills as appropriate.
• Notifies sales rep. of inventory outages. Requests repeat orders for rep when appropriate. Researches and resolves inventory discrepancies working with admin manager and plant controller.
• Works with the sales rep. to initiate the purchase of inventory exceeding designated storage limits. Provides customers with inventory updates as directed.
• Generates special reports or information as requested by account representative, customer or managers
• Organizes and maintains customer files, product notebooks, order status records and related reports.
• Backs up other support staff as needed. Assist sales rep. with duties as assigned

 RequirementsBasic:

• Completion of high school (or GED); prefer post high school education in business including training in PC skills, word processing and spreadsheet applications
• One year prior customer service experience; prefer prior industry related customer service experience
• Excellent verbal communication skills are necessary in dealing with customers, account reps. and managers. Ability to develop relationships with customers based on strong, interpersonal communication skills and trust. Telephone communication skills
• Good written communication skills to professionally communicate with customers, account reps and managers via email
• Time management, organization, and follow-through skills. Ability to work independently
• Ability to work under pressure of order deadlines and with constant interruptions
• Math skills are necessary (fractions, form dimensions, pricing calculations)
• Ability to learn product, pricing and company policy information
• Ability to deal with customers, managers and division staff in a professional, service oriented manner
• Good listening skills required to understand customers requirement
• Basic PC skills including ability to navigate in a windows environment and proficiency in software applications (Word, Excel)
• 10-key skills
• Ability to learn to operate in Baan computer system and navigate using multiple screens and through screen processes
• Demonstrated record of consistently good attendance/punctuality

Country: USA, State: Kansas, City: Wichita, Company: Staples.